If you contact us within 24 hours of placing your order it may be possible to cancel your order. This also applies for pre-order products. Email us or contact us on our social media accounts and we'll do our best to help.
● All our products have a 30-Day Money Back Guarantee, and all items purchased within 30 days can be returned for a refund.
● Products are unable to be exchanged. However, you are able to return the unwanted item(s) for a refund and place a new order for the desired item(s).
● Must include a valid original purchase order number from anlan.com. Purchases made outside of anlan.com must contact respective seller for returns.
● Returned products must be in their original packaging without any missing contents.
● Aside for Elite and Executive rewards members, return shipping is at buyer's cost unless stated otherwise by our support team.
● Customer will be given a Product Refund—shipping & handling fees will NOT be refunded.
● If you are not using our pre-paid shipping label, we suggest adding a tracking number/delivery confirmation on returned packages to ensure your return is received. ANLAN is not liable for lost or stolen return packages during transit/delivery.
● The prepaid return label is not available for international returns.
* Promotional Gift Items: All promotional gift items are not eligible for Returns, Exchanges, or Warranties.
* Bundle Items: To receive a refund, you must return all items within the bundle. Whatever discounted bundled items are not returned, will convert into a full price purchase, and the order will be refunded accordingly.
Please follow these instructions for returns:
1. Click "Start a Return" and enter your order number and email address associated with the order. You may also initiate a return by logging into your account and clicking on the “Request a return” button next to the desired order.
2. Choose the item(s) you wish to return, and enter the reason for return for each item.
3. Select the shipping method for the return. Elite and Executive rewards members should receive the shipping label via email in 1-2 business days, pending approval. All other customers who have chosen the pre-paid shipping label method should be able to access the pre-paid shipping label right away through the Returns Dashboard. An email containing the shipping label should have also been sent (may have been sorted into your Spam folder).
4. Package the item(s) and invoice, affix the shipping label (if applicable), and drop the package off at your local post office. If you are not using a pre-paid shipping label, please ship the package to the following address:
ShenZhen Baselab Technology LLC
Address:Room 2203, Area D, Building 3, Cloud Park Phase 1, Bantian Street, Longgang District, Shenzhen, China, 518000
5. You should receive an email notification of the refund once we have received and processed the returned package.